CL’s Value Proposition to External Stakeholders: The Current Landscape and Future Directions

Abstract: CL psychiatry services must demonstrate their value to external stakeholders, such as hospitals and health systems, to secure resources needed to serve their patients. Despite their importance, there is currently no consensus on what externally facing quality metrics CL services should measure or can reliably impact. This suggests an opportunity to create a quality strategy for CL psychiatry services to negotiate more effectively with their external stakeholders.

In 2022, the Executive Board of the ACLP asked the Quality and Safety SIG to draft a white paper on the landscape of existing quality measures and quality measurement opportunities relevant to CL psychiatry and to lay out a strategy optimal engagement by the ACLP and its membership with the process of developing measures. In this workshop, members of the Quality and Safety SIG will share the preliminary results of our research into this topic, as well as our preliminary recommendations, and solicit feedback from ACLP members regarding how best to shape our recommendations going forward.

Dr. Sivaraman will begin by defining externally facing quality measures and highlight their importance in garnering institutional support for a CL psychiatry service. The audience will be polled about the quality metrics their CL service currently uses when communicating with external stakeholders.

Dr. Buckley will present the results of a scoping review examining the literature on CL psychiatry interventions on externally facing quality measures.

Dr. Kroll will propose an externally facing quality strategy for CL psychiatry informed by the scoping review.

Dr. Schott will discuss opportunities to use quality measurement to more effectively advocate for CL psychiatry within hospital systems, the government, and accrediting agencies.

The session will conclude with large group discussion about an externally facing quality framework for CL psychiatry, including both organizational priorities and local challenges.

This general session is sponsored by the Quality and Safety SIG.